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Effective 11 September, Zebra SaaS Implementation Partners will manage their SaaS Support Portal contacts through the Partner Admin Tool. To ensure that your company’s administrator is prepared for this change, Chetan Sahasrabudhe will invite them by email to an online overview session next week. More information coming soon.

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Workforce Connect
Workforce Connect
Workforce Connect Voice Client 9.x Administrator Guide for Asterisk
Workforce Connect Voice Client 9.x Administrator Guide for Asterisk
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Workforce Connect Voice Client 9.x
Workforce Connect Voice Client 9.x
Revision History
Revision History
About This Guide
About This Guide
Notational Conventions
Notational Conventions
Service Information
Service Information
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
PBX Integration Statement
Configure the Asterisk PBX
Configure the Asterisk PBX
Enabling Supported Audio Codecs
Enabling Supported Audio Codecs
Enabling TCP As Signaling Transport Protocol
Enabling TCP As Signaling Transport Protocol
Adding an Extension
Adding an Extension
Check Device Settings
Check Device Settings
Configuring the Client
Configuring the Client
Determine Deployment Readiness
Determine Deployment Readiness
Connect Android Wireless Device to Network
Connect Android Wireless Device to Network
Install the WFC Profile Client
Install the WFC Profile Client
Installing the WFC Profile Client APK
Installing the WFC Profile Client APK
Configure the WFC Profile Client App
Configure the WFC Profile Client App
Install WFC Voice
Install WFC Voice
Download and Install Board Support Package (BSP) Operating System
Download and Install Board Support Package (BSP) Operating System
Installing the WFC Voice APK
Installing the WFC Voice APK
Installing the APK Manually
Installing the APK Manually
Installing the APK Using ADB Commands
Installing the APK Using ADB Commands
Creating a Shortcut for WFC Voice
Creating a Shortcut for WFC Voice
Opening WFC Voice
Opening WFC Voice
Activate WFC Voice
Activate WFC Voice
Activating Manually
Activating Manually
Activate with an MDM
Activate with an MDM
Activate Using MDM Deployment
Activate Using MDM Deployment
Activating with a USB Tether
Activating with a USB Tether
Update License
Update License
Configure WFC Voice
Configure WFC Voice
Configuring with WFC Voice GUI
Configuring with WFC Voice GUI
Configure Using an MDM
Configure Using an MDM
Configure Using MDM Deployment
Configure Using MDM Deployment
Configuring with a USB Tether
Configuring with a USB Tether
Updating a Specific Parameter
Updating a Specific Parameter
Configuring with WFC Profile Manager
Configuring with WFC Profile Manager
What Headsets Do Zebra PTT Pro and WFC Voice Support?
What Headsets Do Zebra PTT Pro and WFC Voice Support?
Dynamic Configuration
Dynamic Configuration
Dynamic Configuration Overview
Dynamic Configuration Overview
General Device Use Cases
General Device Use Cases
Device Start-Up
Device Start-Up
Device Identification
Device Identification
Profile Configuration
Profile Configuration
Connection Attributes
Connection Attributes
Enable Using Dynamic Configuration
Enable Using Dynamic Configuration
Enabling Dynamic Configuration
Enabling Dynamic Configuration
wfcvariable.xml File
wfcvariable.xml File
XML File Location
XML File Location
DHCP Option 150
DHCP Option 150
Configuration Resynchronization
Configuration Resynchronization
Dynamic Configuration Start-Up - Server Side
Dynamic Configuration Start-Up - Server Side
Dynamic Configuration Start-Up - Client Side
Dynamic Configuration Start-Up - Client Side
XML File Examples
XML File Examples
Testing Remote Dynamic Configuration
Testing Remote Dynamic Configuration
Settings
Settings
Accessing Settings
Accessing Settings
Exit, Reload, or Sign Out
Exit, Reload, or Sign Out
Exiting WFC Voice
Exiting WFC Voice
Reloading WFC Voice
Reloading WFC Voice
Signing Out of WFC Voice
Signing Out of WFC Voice
Disabling Sign Out
Disabling Sign Out
Profile Settings
Profile Settings
Creating a Profile
Creating a Profile
Changing a Profile Name
Changing a Profile Name
Setting the Shared Profiles URI
Setting the Shared Profiles URI
Load New Profile
Load New Profile
Loading a New Profile Using the GUI
Loading a New Profile Using the GUI
Loading a New Profile Using XML
Loading a New Profile Using XML
Loading a Profile Using ADB Commands
Loading a Profile Using ADB Commands
Save Current Profile
Save Current Profile
Edit a Profile Using XML
Edit a Profile Using XML
Connection Parameters
Connection Parameters
Configuring Multiple PBX Types
Configuring Multiple PBX Types
Color Theme
Color Theme
Choosing a Theme
Choosing a Theme
Audio Settings
Audio Settings
Accessing Audio Settings
Accessing Audio Settings
Audio Codecs Priorities
Audio Codecs Priorities
Setting Audio Codecs Priorities
Setting Audio Codecs Priorities
Jitter Buffer
Jitter Buffer
Setting Jitter Initial Delay
Setting Jitter Initial Delay
Setting Jitter Buffer Max Buffer Size
Setting Jitter Buffer Max Buffer Size
RTP Parameters
RTP Parameters
Setting Real-Time Transport Protocol (RTP) Parameters - Payload Size
Setting Real-Time Transport Protocol (RTP) Parameters - Payload Size
Setting First Real-Time Transport Protocol (RTP) Port
Setting First Real-Time Transport Protocol (RTP) Port
Setting Last Real-Time Transport Protocol (RTP) Port
Setting Last Real-Time Transport Protocol (RTP) Port
Audio Enhancements
Audio Enhancements
Configuring Audio Enhancements
Configuring Audio Enhancements
Setting Input / Output Audio
Setting Input / Output Audio
Setting Audio Debugging Tools
Setting Audio Debugging Tools
Dual Tone Multi-Frequency Parameters
Dual Tone Multi-Frequency Parameters
Setting DTMF Parameters - Payload Size
Setting DTMF Parameters - Payload Size
UI Settings
UI Settings
Accessing UI Settings
Accessing UI Settings
Configuration File Sections
Configuration File Sections
Profile Section
Profile Section
Dashboard Section
Dashboard Section
Call Buttons Section
Call Buttons Section
Headless Mode
Headless Mode
Background Logo
Background Logo
Choosing a Logo from the Icon Library
Choosing a Logo from the Icon Library
Creating a Custom Background Logo
Creating a Custom Background Logo
Choosing a Custom Logo
Choosing a Custom Logo
Graphical User Interface Design Tool
Graphical User Interface Design Tool
Accessing the GUI Design Tool
Accessing the GUI Design Tool
UI Settings GUI Design Tool
UI Settings GUI Design Tool
Home Screen Buttons
Home Screen Buttons
In-Call Buttons
In-Call Buttons
Buttons Settings
Buttons Settings
Configuring the Call Button
Configuring the Call Button
Configuring the Dial Button
Configuring the Dial Button
Configuring the Start App
Configuring the Start App
Configuring the Log Marker
Configuring the Log Marker
Configuring Speed Dial 0-9
Configuring Speed Dial 0-9
Configuring the Redial Button
Configuring the Redial Button
Configuring the Suspend Mode Button
Configuring the Suspend Mode Button
Configuring the History Button
Configuring the History Button
Configuring the Contacts Button
Configuring the Contacts Button
Configuring the Favorites Button
Configuring the Favorites Button
Configuring the Voicemail Button
Configuring the Voicemail Button
Configuring the Do Not Disturb Button
Configuring the Do Not Disturb Button
Configuring the Directory Button
Configuring the Directory Button
Configuring Follow Me
Configuring Follow Me
Configuring the Add Call Button
Configuring the Add Call Button
Configuring the Home Button
Configuring the Home Button
Configuring the Hold Button
Configuring the Hold Button
Configuring the Resume Button
Configuring the Resume Button
Configuring the Transfer Button
Configuring the Transfer Button
Configuring the Conference Button
Configuring the Conference Button
Configuring the Complete Button
Configuring the Complete Button
Configuring the End Call Button
Configuring the End Call Button
Configuring the Default List Button
Configuring the Default List Button
Configuring the List Buttons Using XML
Configuring the List Buttons Using XML
Configuring the Blank Button
Configuring the Blank Button
Configuring the Reload Button
Configuring the Reload Button
Configuring the Sign Out Button
Configuring the Sign Out Button
Configuring the Ringtone Button
Configuring the Ringtone Button
Configuring the Add Department Button
Configuring the Add Department Button
Configuring the Change Department Button
Configuring the Change Department Button
Configuring the Call Forward Busy Button
Configuring the Call Forward Busy Button
Icons
Icons
Choosing a Button from the Icon Library
Choosing a Button from the Icon Library
Choosing a Custom Icon
Choosing a Custom Icon
Setting the Icon Scale Type
Setting the Icon Scale Type
Button Color
Button Color
Setting Button Background Color
Setting Button Background Color
Setting Button Text Color
Setting Button Text Color
Global Button Color Settings
Global Button Color Settings
Setting Global Button Background Color
Setting Global Button Background Color
Setting Global Button Text Color
Setting Global Button Text Color
Resetting Colors to Default
Resetting Colors to Default
Restoring Buttons
Restoring Buttons
Call Settings
Call Settings
Accessing Call Settings
Accessing Call Settings
Setting the Call Waiting Volume
Setting the Call Waiting Volume
Setting the Call Waiting Interval
Setting the Call Waiting Interval
Ringer OFF In Charger
Ringer OFF In Charger
Setting Ringer OFF In Charger
Setting Ringer OFF In Charger
Speaker mode
Speaker mode
Setting Speaker Mode
Setting Speaker Mode
Speaker on Table
Speaker on Table
Setting Speaker on Table
Setting Speaker on Table
Call Accept Style
Call Accept Style
Configuring the Glow Pad Buttons
Configuring the Glow Pad Buttons
Setting Auto Answer Mode
Setting Auto Answer Mode
Incoming Call Voice Announcer
Incoming Call Voice Announcer
Setting Incoming Call Voice Announcer
Setting Incoming Call Voice Announcer
Incoming Call Full Screen
Incoming Call Full Screen
Voice Command
Voice Command
Setting Voice Command
Setting Voice Command
Voice Command Confirmation
Voice Command Confirmation
Setting Voice Command Confirmation
Setting Voice Command Confirmation
No Audio Cutoff
No Audio Cutoff
Setting No Audio Cutoff
Setting No Audio Cutoff
Audio Prompt File
Audio Prompt File
Selecting an Audio Prompt File
Selecting an Audio Prompt File
MOH Enabled
MOH Enabled
Setting MOH Enabled
Setting MOH Enabled
MOH File
MOH File
Selecting a MOH File
Selecting a MOH File
BLE PTT Button
BLE PTT Button
Enabling BLE PTT Button
Enabling BLE PTT Button
Paging Extension
Paging Extension
Setting Paging Extension
Setting Paging Extension
Prefix Dial String
Prefix Dial String
Setting the Prefix Dial String
Setting the Prefix Dial String
Ringtones
Ringtones
Accessing Ringtone Settings
Accessing Ringtone Settings
Line Ringtones
Line Ringtones
Setting Line Ringtones
Setting Line Ringtones
Avaya Alerts
Avaya Alerts
Setting Avaya Alerts
Setting Avaya Alerts
Miscellaneous Settings
Miscellaneous Settings
Accessing Miscellaneous Settings
Accessing Miscellaneous Settings
Sign Out in Charger
Sign Out in Charger
Setting Sign Out in Charger
Setting Sign Out in Charger
Keep Signed In After Reboot
Keep Signed In After Reboot
Flexible TLS
Flexible TLS
Setting Flexible TLS
Setting Flexible TLS
WiFi Preferred
WiFi Preferred
Setting Wi-Fi Preferred
Setting Wi-Fi Preferred
Help URL
Help URL
Setting Help URL
Setting Help URL
Settings Password
Settings Password
Changing the Settings Password
Changing the Settings Password
Additional Profile URI
Additional Profile URI
Setting Additional Profile URI
Setting Additional Profile URI
Show Extension Name
Show Extension Name
Setting Show Extension Name
Setting Show Extension Name
Contacts URL
Contacts URL
Setting Contacts URL
Setting Contacts URL
Sync Contacts
Sync Contacts
Creating a Contacts List
Creating a Contacts List
Syncing Contacts
Syncing Contacts
Screen Orientation
Screen Orientation
Setting Screen Orientation
Setting Screen Orientation
Subscribe
Subscribe
Configuring the Subscribe Feature
Configuring the Subscribe Feature
Show Only Voice Contact
Show Only Voice Contact
Setting Show Only Voice Contact
Setting Show Only Voice Contact
Disable Favorites
Disable Favorites
Disabling Favorites
Disabling Favorites
Disable the Contact Scrolling
Disable the Contact Scrolling
Disabling the Contact Scrolling
Disabling the Contact Scrolling
Hide the Dashboard Footer
Hide the Dashboard Footer
Hiding the Dashboard Footer
Hiding the Dashboard Footer
Disable the Reload Menu Option
Disable the Reload Menu Option
Disabling the Reload Menu Option
Disabling the Reload Menu Option
Arrange Dashboard Footer Icons
Arrange Dashboard Footer Icons
Arranging Dashboard Footer Icons
Arranging Dashboard Footer Icons
VPN Settings
VPN Settings
Configuring VPN Preferred
Configuring VPN Preferred
Configuring VPN Usage Only
Configuring VPN Usage Only
Logging
Logging
Accessing Logging Settings
Accessing Logging Settings
Logging Level
Logging Level
Setting Logging Level
Setting Logging Level
Logging Types
Logging Types
Setting Logging to File
Setting Logging to File
Setting SIPCLF Logging
Setting SIPCLF Logging
Log Files
Log Files
Workforce Connect Logs
Workforce Connect Logs
Fusion Logs
Fusion Logs
Collecting LogCat with RxLogger
Collecting LogCat with RxLogger
Enabling RXLogger
Enabling RXLogger
Debug Log Markers
Debug Log Markers
Adding a Log Marker for Debugging
Adding a Log Marker for Debugging
Configure the Log Marker
Configure the Log Marker
Enable Fusion Logs
Enable Fusion Logs
Enabling Fusion Logs In Android 6.1 or 7.1.2
Enabling Fusion Logs In Android 6.1 or 7.1.2
Enabling Fusion Logs In Android 8.1
Enabling Fusion Logs In Android 8.1
Capturing the Logs
Capturing the Logs
Using the Client
Using the Client
Home Screen Dashboard
Home Screen Dashboard
In-Call Dashboard
In-Call Dashboard
Signal Quality
Signal Quality
Initiate a Call
Initiate a Call
Voice Commands
Voice Commands
Using Voice Commands
Using Voice Commands
Voice Command Language Support
Voice Command Language Support
Receive a Call
Receive a Call
Popup Window
Popup Window
Ending a Call
Ending a Call
Adding a Call
Adding a Call
Using Call Hold and Resume
Using Call Hold and Resume
Call Park and Unpark(Premium Feature)
Call Park and Unpark(Premium Feature)
Using Call Park
Using Call Park
Using Call Originator to Unpark
Using Call Originator to Unpark
Using Other Users Unpark
Using Other Users Unpark
Call Park DirectedUsing Feature Access Code
Call Park DirectedUsing Feature Access Code
Using Call Park Directed
Using Call Park Directed
Using Call Park Directed RetrievalFeature Access Code Retrieval
Using Call Park Directed RetrievalFeature Access Code Retrieval
Dashboard of Parked Calls (Premium Feature)
Dashboard of Parked Calls (Premium Feature)
Voicemail
Voicemail
Retrieving Voicemail Messages
Retrieving Voicemail Messages
Message Waiting Indicator (MWI)
Message Waiting Indicator (MWI)
Message Retrieval
Message Retrieval
Contacts
Contacts
Using Contacts
Using Contacts
Contact Presence Indicators
Contact Presence Indicators
Favorites
Favorites
Using Favorites
Using Favorites
Call History
Call History
Viewing Recent Calls
Viewing Recent Calls
Dialing from Call History
Dialing from Call History
Deleting Call History
Deleting Call History
Clear Call History on Sign out
Clear Call History on Sign out
Advanced Calling Features
Advanced Calling Features
Multiple Lines
Multiple Lines
Bridged Call Appearance
Bridged Call Appearance
Multiple Line Appearances
Multiple Line Appearances
Busy Indicator
Busy Indicator
Transfer (attended, semi-attended)
Transfer (attended, semi-attended)
Initiating a Transfer
Initiating a Transfer
Initiating a Transfer (Mitel 5000)
Initiating a Transfer (Mitel 5000)
Ad hoc Conference(Premium Feature)
Ad hoc Conference(Premium Feature)
Setting Up Ad hoc Conference
Setting Up Ad hoc Conference
Call Forward (All, Busy / No Answer, Disable)
Call Forward (All, Busy / No Answer, Disable)
Enabling Call Forward
Enabling Call Forward
Disabling or Changing Call Forward
Disabling or Changing Call Forward
Miscellaneous Features
Miscellaneous Features
Setting Ringtone
Setting Ringtone
Using Reload
Using Reload
Using Sign Out
Using Sign Out
Using Speed Dial Numbers
Using Speed Dial Numbers
Using Do Not Disturb(Premium Feature)
Using Do Not Disturb(Premium Feature)
Using Suspend Mode
Using Suspend Mode
Using the Directory Feature
Using the Directory Feature
Using the List Button
Using the List Button
Using the Home Button
Using the Home Button
Using Exclusion (Automatic and Manual)
Using Exclusion (Automatic and Manual)
Call Pickup
Call Pickup
Using Call Pickup
Using Call Pickup
Using Directed Call Pickup
Using Directed Call Pickup
Using Pickup
Using Pickup
Using Other Pickup
Using Other Pickup
Using Night Service Bell
Using Night Service Bell
Adjusting the Ring Volume
Adjusting the Ring Volume
Unique Ringtone per Line Appearance
Unique Ringtone per Line Appearance
Avaya Alerts Ringtones
Avaya Alerts Ringtones
Unique Ringtone per Contact
Unique Ringtone per Contact
Distinctive Ringing
Distinctive Ringing
Vibrate or Ring Tone
Vibrate or Ring Tone
Start Application
Start Application
Log Markers
Log Markers
Adding a Log Marker
Adding a Log Marker
Caller ID
Caller ID
Hold Recall
Hold Recall
On-hook Dialing
On-hook Dialing
Account Codes
Account Codes
Automatic Call back
Automatic Call back
Group Paging
Group Paging
Multiple Device Access
Multiple Device Access
Priority Calling
Priority Calling
Hold Recall
Hold Recall
Imprivata MDA Support
Imprivata MDA Support
Profile Manager Features
Profile Manager Features
Adding a Department
Adding a Department
Changing a Department
Changing a Department
Load Contacts
Load Contacts
Button Actions
Button Actions
XML Tags
XML Tags
XML Example - Profile
XML Example - Profile
XML Example - Dashboard
XML Example - Dashboard
XML Example - Call Buttons
XML Example - Call Buttons
Proxy Server Configuration
Proxy Server Configuration
Configuring a Proxy Server
Configuring a Proxy Server
Network Ports and Protocols
Network Ports and Protocols
Configuring the CME PBX
Configuring the CME PBX
Configuring Premium CUCM
Configuring Premium CUCM
Configuring Basic CUCM
Configuring Basic CUCM
Setting System Feature
Setting System Feature
Configuring Communication Manager Endpoint
Configuring Communication Manager Endpoint
Setting the Utility Server IP Address
Setting the Utility Server IP Address

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